Utilities and Housing

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Monroe County

Temporary Housing

Temporary housing applications and recertifications are no longer being completed in person. Please consult this web page here if you are in need of temporary housing services from the county.


The Home Energy Assistance Program and the Home Energy Repair and Replacement program are no longer conducting in-person interviews. If you are looking to apply to either of these programs, please consult this web page here. The county is also suspending other non-essential appointments, including Applicant Job Search, Employment Assessments, Disability Assessment interviews and Work Experience Program orientations for 60 days. Recipients participating in assigned activities are encouraged to continue to participate if the site remains open and available, however, absences related to illness, isolation or quarantine will be considered excused and will not result in negative action. Recipients in substance use treatment as a condition of eligibility for public assistance should look to their treatment provider for guidance regarding the protocols for attendance/absences during this emergency period.


Rochester Housing Authority (RHA)

At the direction of the public health officials, the Rochester Housing Authority is no longer accepting walk-ins for its services. If you need assistance please visit this directory for a list of contact information.

There also is free and low-cost internet available to HUD recipients during this crisis. Click here for more information.


Eviction Moratorium

As part of the New York PAUSE executive order, Governor Andrew Cuomo has placed a 90-day moratorium on all residential and commercial evictions.

You can learn more about this executive order, here.


Housing and Urban Development (HUD)

For information regarding how HUD is affected by the COVID-19 pandemic, please visit https://www.hud.gov/coronavirus.

Click here for an FAQ for HUD-assisted residents.



As of March 17, Rochester Gas and Electric will be temporarily suspending all shutoffs for customers who are unable to pay their energy bill. 

RG&E also announced several others measures during this time to keep its employees and customers safe: 

  • Effective immediately both NYSEG and RG&E are suspending all inside meter readings and shifting to estimated usage or customer reported readings. Customers are encouraged to submit meter readings through the companies’ mobile app.

  • NYSEG and RG&E walk-in centers will be closed indefinitely as of March 17. Customers can continue to communicate with the companies via their website, mobile app or by calling the customer service contact number listed on their bill. Customers can also make a payment at one of our authorized pay agents, including Wal-Mart or K-Mart. A list of authorized agents may be found at nyseg.com > account > ways to pay > pay in person.

  • NYSEG and RG&E are suspending late-payment charges beginning this Tuesday evening.


If you feel you have symptoms of COVID-19, it is critical that you call your primary care doctor FIRST, before going to the hospital. If you do not have a primary care doctor, please call the Monroe County Coronavirus Hotline at 585-753-5555.