Disclaimer: This page will be continually updated as plans and policies change.
It is during our darkest times when our values as Americans shine brightest. Throughout these recent weeks, we have seen so many in our community step forward to aid and uplift our neighbors in need.
Unfortunately, we all have more questions than there are answers for right now. But thankfully so many organizations, community leaders, and school districts are working to provide urgent, accurate, and up-to-date information to everyone across Monroe County.
Below I have provided links to resources from across our county related to healthcare, school closings, access to food and childcare, and more.
During these times, let's be sure to check on our neighbors in need and make sure everyone among us is as safe and healthy as can be.
Click to jump to each section
Dept. of Labor
The NYS Dept. of Labor is waiving the 7-day waiting period for unemployment insurance for all those affected by the virus, effective immediately. For more updates about how they’re responding to COVID-19 you can visit their homepage here.
Dept. of Health
From March 16th to April 15th, the NYS Dept. of Health is opening a Special Enrollment Period during which eligible individuals will be able to enroll in insurance coverage through NY State of Health, New York's official health plan marketplace, and directly through insurers. For more information, you can read the official announcement here.
Empire State Development
The ESD’s website is providing up-to-date guidance for the agency’s partners and other stakeholders impacted by the virus. You can ask a question or find more resources here.
Department of Civil Service
All state civil service examinations scheduled for March 28 and 29, 2020 have been postponed. All impacted candidates will be notified of an alternate test date. More information here.
All collection of medical & student debt that's owed to the State of New York has been temporarily halted. For more information read the AG James’ full statement here.
New York State is waiving all park fees in state, local and county parks. More information here.
Department of Taxation and Finance
Have questions about your state tax returns, FSA sites, and more? The NYS Dept. of Taxation and Finance has created a webpage that they’ll be updating with information/response to your questions.
Please use the below resources for your questions related to the county government.
Coronavirus hotline: (585) 753-5555
For information regarding a county agency, call 2-1-1.
Public and Emergency Assistance
Many of Monroe County’s Public Assistance services, like interviews, applications, etc. will no longer be completed in person and must be done remotely, via phone or email. If you currently receive or are looking to receive social services through the county, please consult this web page here.
Temporary housing applications and recertifications are no longer being completed in person. Please consult this web page here if you are in need of temporary housing services from the county.
HEAP and HERR
The Home Energy Assistance Program and the Home Energy Repair and Replacement program are no longer conducting in-person interviews. If you are looking to apply to either of these programs, please consult this web page here. The county is also suspending other non-essential appointments, including Applicant Job Search, Employment Assessments, Disability Assessment interviews and Work Experience Program orientations for 60 days. Recipients participating in assigned activities are encouraged to continue to participate if the site remains open and available, however, absences related to illness, isolation or quarantine will be considered excused and will not result in negative action. Recipients in substance use treatment as a condition of eligibility for public assistance should look to their treatment provider for guidance regarding the protocols for attendance/absences during this emergency period.
If your child receives a free or reduced lunch at school, you may be entitled to emergency benefits. Please call 585-753-2740 for more information. If you are in need of a benefits card, please call 585-753-6006. For more information on accessing SNAP benefits, please consult this web page here.
Current childcare subsidy recipients with school age children are eligible to have their care authorizations updated to include full time care during the day while school is out if their provider can accommodate them. For families not currently in receipt of subsidy, childcare eligibility certificates can be provided to allow for use of subsidy to pay for childcare by eligible providers during school closures. Families must provide the childcare application (6025) as well as proof of employment for consideration. More information and a link to applications can be found here. Applications for Child Support can be mailed or emailed to the Child Support Unit at 33 N. Fitzhugh St. 14614. Parents needing assistance with child support issues are encouraged to call the Child Support hotline at 888-208-4485 or by email at : CSEWEBMonroe@dfa.state.ny.us
Beginning March 16 until April 1, all four DMV locations will be appointment-only, except for surrendering license plates. More information can be found here.
The March 21 and March 28 Monroe County Civil Service exams have been postponed. Candidates will be notified of a new examination date. For more information, head to this web page here.
If you need to file for unemployment, please review these resources for guidance. Please note the Department of Labor is experiencing a high volume of calls and applications so your patience is appreciated.
NYS Dept. of Labor updates
Per, the NYS Dept. of Labor:
The federal government enacted the Familes First Coronavirus Response Act, which includes extended unemployment benefits. New York has not qualified for these extended benefits at this time, but we will continue to monitor the situation and leverage all federal resources to help New Yorkers survive the economic hardships associated with the novel coronavirus. If New York State DOES qualify for the extended benefits, New Yorkers do NOT need to do anything new. We will post additional information here as it becomes available. Please do NOT call our unemployment hotline with questions about extended benefits -- this helps us keep our phone lines available for your fellow New Yorkers who need to file new claims. Thank you for your understanding and patience.
NYS is waiving the 7-Day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines.
If you are filing a new unemployment insurance claim, the day you should file is based on the first letter of your last name. If your last name starts with A - F, file your claim on Monday. For last names starting with G - N, file your claim Tuesday. For last names starting with O - Z, file your claim on Wednesday. If you missed your filing day, file your claim on Thursday, Friday or Saturday. Filing later in the week will not delay your payments or affect the date of your claim, since all claims are effective on the Monday of the week in which they are filed.
We are extending telephone filing hours as follows:
Monday through Thursday, 8 am to 7:30 pm.
Friday, 8:00 am to 6:00 pm.
Saturday, 7:30 am to 8:00 pm.
I need help navigating a federal agency. What do I do?
I have members of my staff who are dedicated to helping constituents navigate federal agencies, like Social Security, or the Veterans Affairs Agency.
If you need help resolving a case you have with a federal agency, please call my office at (585) 232-4850.
Where can I access meals while school is out?
Districts across our community are providing meals to families while schools are closed. For information on accessing food at local pantries, please dial 2-1-1.
What do I do if I think I have COVID-19?
If you feel you have symptoms (sore throat, fever, cough), please call your primary care doctor. If you do not have a primary care doctor, you can call (585) 753-5555.
What is the government doing to combat COVID-19?
Please visit morelle.house.gov/coronavirus to see what legislative action government at all levels is taking to address the COVID-19 outbreak.